Refund policy

Returns and Store Credit

Every piece from Studio Solíz is one-of-one or made in extremely limited runs. Once a piece sells, it’s gone — there is no way to recreate the exact combination of stones, beads, and proportions.

Returns are accepted for store credit only. Return shipping costs will be deducted from your store credit. Refunds to the original payment method are not offered. Earrings, sale items, and archive pieces are final sale and cannot be returned.

If your piece arrives damaged or defective, contact us within 3 days of delivery at the email below with photos, and we’ll make it right.

By completing your purchase, you acknowledge and agree to this policy.

You can always contact us for any return question at hello@studiosoliz.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For international orders, in the event that a replacement or reshipment is required due to damage on our part, return shipping costs and any associated fees remain the responsibility of the customer. Studio Solíz is not liable for international shipping charges incurred in these circumstances.