Política de reembolso

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@studiosoliz.com. Please note that returns will need to be sent to the following address: 2259 Somerset Hills Ct NE, Grand Rapids, MI 49503 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

International Returns

If a customer refuses delivery or fails to pay duties/taxes, and the shipment is returned, refunds will only be processed once the item is safely received by Studio Solíz. Any costs incurred in the return process (shipping charges, duties, or taxes applied on re-import) will be deducted from the refund.

If a shipment is abandoned, lost, or destroyed due to refusal of delivery, Studio Solíz cannot issue a refund.

You can always contact us for any return question at hello@studiosoliz.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

International Orders

Please note that all international customers are responsible for any import duties, VAT, or customs fees required by their local authorities. These charges are not included in product prices or shipping costs at checkout.

If a package is refused due to unpaid duties or taxes, the order will be refunded once returned, less original shipping charges and any return costs incurred.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@studiosoliz.com.